Gaslight Theatre simplifies box office operations with On The Stage
Customer Success Story · Ticketing · Customer Spotlight · Box Office
As Box Office Manager at Gaslight Theatre, Catina oversees a steady flow of patrons eager for a seamless ticketing experience. Before adopting On The Stage, managing online sales and supporting audience members across varying levels of tech comfort often meant a lot of time on the phone and at the window. Catina needed a platform that patrons could navigate on their own, while still giving her team enough control to step in when needed.
About the organization
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5+ hours
time saved
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11-25% faster
speedier admissions
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25%+
box office reliance
With On The Stage, Gaslight Theatre now offers an online user page that most patrons find intuitive and straightforward. The ticket-buying process is clear, and guests can typically move from selecting a show to purchase confirmation in just a few clicks. This ease of use has reduced confusion, shortened interactions at the box office, and helped cut down on missed sales that can occur when customers get frustrated and abandon the process.
“On the Stage has been a welcome addition to our theatre. Our patrons are happy with the user-friendly system. Box office use has continued to improve all the time. We are very happy with our use of OTS.”
Overall, On The Stage has helped Gaslight Theatre streamline daily box office operations while delivering a ticketing experience that their audience finds accessible and reliable.
About On The Stage
Founded by Tony Award-Winning Broadway producer Hunter Arnold, On The Stage (OTS) is the innovative technology solution created by theatremakers for theatremakers. The all-in-one technology platform empowers performing arts organizations with the tools and technology to control their own creative destiny. OTS believes that Broadway-caliber tools and technology should be easily accessible to all theatres, regardless of size, budget, or resources. By partnering with OTS, performing arts organizations are empowered to:
- Drive revenue with ticket sales, merchandise, and fundraising
- Save time and money with box office and production tools
- Create a professional experience with show sites, a walk-up app, ticket scanning, show programs, and more…
…all for free!
To learn more about On The Stage and becoming part of our community of theatremakers, schedule a personalized demo today.
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