Driving Donations and Patron Engagement at Fayette County Community Theatre with On The Stage
Customer Success Story · Ticketing · Customer Spotlight · Box Office · Fundraising · Marketing
As Executive Director of Fayette County Community Theatre, Heather needed a way to make supporting the arts easier-for both her team and her audience. With limited staff capacity and growing community demand, she turned to On The Stage to streamline operations and unlock new revenue opportunities.
About the organization
The Indian Valley Local School District is a public school district, with 4 schools and close to 1600 students, located in Tuscarawas County, Ohio.
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>25% reduction
box office reliance
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1-2
hours saved per week
One of the clearest wins came from adding a simple but powerful option: inviting patrons to donate additional funds during the ticket purchase process. With On The Stage’s integrated checkout flow, Fayette County Community Theatre can now “easily pull in additional funds” without extra effort from staff or volunteers. Every online transaction becomes a chance to support the theatre’s mission.
“We have used OTS for a couple of years and find that it is easy to navigate. The staff is helpful, the system helps us identify gaps in communication and sales, and we are happy with the platform.”
On The Stage has also helped reduce lost revenue by keeping past audiences engaged. Automated emails remind lapsed patrons and donors about upcoming shows, while clear, user-friendly ticketing makes it less likely that someone abandons their purchase. Heather notes that making purchasing tickets easy-and proactively reaching out to past supporters-has been a key factor in capturing revenue that might otherwise slip away.
Patron feedback has been consistently positive, with many audience members commenting that the system is “easy to use.” Combined with responsive, helpful support from On The Stage, the platform has given Fayette County Community Theatre a professional, intuitive infrastructure that supports both day-to-day operations and long-term growth.
About On The Stage
Founded by Tony Award-Winning Broadway producer Hunter Arnold, On The Stage (OTS) is the innovative technology solution created by theatremakers for theatremakers. The all-in-one technology platform empowers performing arts organizations with the tools and technology to control their own creative destiny. OTS believes that Broadway-caliber tools and technology should be easily accessible to all theatres, regardless of size, budget, or resources. By partnering with OTS, performing arts organizations are empowered to:
- Drive revenue with ticket sales, merchandise, and fundraising
- Save time and money with box office and production tools
- Create a professional experience with show sites, a walk-up app, ticket scanning, show programs, and more…
…all for free!
To learn more about On The Stage and becoming part of our community of theatremakers, schedule a personalized demo today.
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