Reconnecting a Community Through Theatre at Chanticleers Theatre
Customer Success Story · Ticketing · Customer Spotlight · Box Office · Marketing
When Artistic Director Christine at Chanticleers Theatre set out to rebuild momentum after COVID, she knew ticketing alone wasn’t the challenge - it was staying visible and connected to patrons who had drifted away. On The Stage became the backbone of that reconnection.
About the organization
The Indian Valley Local School District is a public school district, with 4 schools and close to 1600 students, located in Tuscarawas County, Ohio.
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$5K-$15K
op ed reductions
Christine uses the platform to program an entire season up front. Once the shows are set, the built-in automated marketing campaigns kick in, handling email outreach and promotions without constant oversight. For a small team, that convenience has been substantial. While On The Stage hasn’t reduced the number of staff needed on site for performances, it has significantly reduced the time spent on manual marketing and administrative tasks behind the scenes.
“I have really enjoyed the OTS platform. For the most part, it is pretty intuitive, and when I do have a question, customer support is quick, friendly, and helpful.”
Financially, Christine estimates that Chanticleers saves between $5,000 and $15,000 annually by avoiding extra vendor costs, redundant tools, and inefficiencies. More importantly, consistent communication and polished online ticketing have helped bring audiences back, with ticket sales steadily rising and fundraising campaigns seeing the clearest boost.
The platform’s professional, flexible interface supports Chanticleers’ mission by keeping the theatre visible, accessible, and in ongoing dialogue with its community.
Christine values knowing that whenever questions arise, reliable and friendly support is there - “like having an entire tech team in your back pocket.”
About On The Stage
Founded by Tony Award-Winning Broadway producer Hunter Arnold, On The Stage (OTS) is the innovative technology solution created by theatremakers for theatremakers. The all-in-one technology platform empowers performing arts organizations with the tools and technology to control their own creative destiny. OTS believes that Broadway-caliber tools and technology should be easily accessible to all theatres, regardless of size, budget, or resources. By partnering with OTS, performing arts organizations are empowered to:
- Drive revenue with ticket sales, merchandise, and fundraising
- Save time and money with box office and production tools
- Create a professional experience with show sites, a walk-up app, ticket scanning, show programs, and more…
…all for free!
To learn more about On The Stage and becoming part of our community of theatremakers, schedule a personalized demo today.
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