Alban Arts Center Elevates Community Presence with Professional-Grade Ticketing
Customer Success Story · Ticketing · Marketing · Customer Spotlight · Producing
As Managing Director of Alban Arts Center, Adam is responsible for keeping a beloved community theatre both artistically ambitious and financially healthy. Before adopting On The Stage, a surprising amount of his team’s time disappeared into the logistics of ticketing: manually setting up events, managing changes, and trying to keep information consistent across platforms.
About the organization
The Alban Arts Center is a small arts organization in the heart of downtown St. Albans, WV.
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6-15%
net revenue impact
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up to $5K
op ex reductions
With On The Stage, those hours have largely been reclaimed. Event creation and management now happen in one intuitive system, cutting down repetitive work and freeing staff to focus more on programming and artists. While staffing levels during performances have stayed the same, the day-to-day workload around each show has become far more manageable.
“OTS has been pivotal in shining a huge spotlight on our small community theatre. Their platform is super easy to use, and their customer service is superb!”
Financially, Alban Arts Center has seen a 6-15% increase in net ticket revenue year over year, driven by stronger visibility and more effective online sales. Overall, the organization estimates up to $5,000 in annual operational savings, primarily from reduced administrative time and fewer manual processes.
More importantly, On The Stage aligns directly with Alban Arts Center’s mission to serve as a premier venue for local artists. The platform delivers a professional, modern ticketing experience comparable to major providers, allowing even small projects to be presented on a polished, large-scale level. Robust reporting and audience data help demonstrate growth and reach for grants and long-term planning, supporting the theatre’s sustainability and its continued impact in the community.
About On The Stage
Founded by Tony Award-Winning Broadway producer Hunter Arnold, On The Stage (OTS) is the innovative technology solution created by theatremakers for theatremakers. The all-in-one technology platform empowers performing arts organizations with the tools and technology to control their own creative destiny. OTS believes that Broadway-caliber tools and technology should be easily accessible to all theatres, regardless of size, budget, or resources. By partnering with OTS, performing arts organizations are empowered to:
- Drive revenue with ticket sales, merchandise, and fundraising
- Save time and money with box office and production tools
- Create a professional experience with show sites, a walk-up app, ticket scanning, show programs, and more…
…all for free!
To learn more about On The Stage and becoming part of our community of theatremakers, schedule a personalized demo today.
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